Square DNS Outage
Elevated severity · Availability
OpenObserved
Square experienced a significant outage due to a DNS error, affecting internal tools and support. The company apologized for the disruption and communication delays [33].
Vendor dossier // squareup.com
Square
Also known as Square, Inc. · Block, Inc. · Square Financial Services
San Francisco, California, United States · Est. 2009 · 5001-10000 employees
Key people
- Jack Dorsey is CEO and Chair of Block, Inc. [16].
- Amrita Ahuja is CFO of Block, Inc. [16].
- Lewis Goodwin is President and CEO of Square Financial Services [3].
Last updated: Aug 19, 2026, 05:21 PM
Moderate risk
Proceed with caution
Square demonstrates a strong public security posture with ISO 27001 and PCI DSS Level 1 certifications. However, the vendor has experienced significant service…
Higher score = greater risk. How we score
39/100
Moderate RiskRisk Score
39/100
Research Coverage
Complete
Evidence Quality
High
01. Findings
Square maintains a robust security program validated by external audits, achieving ISO 27001 certification and PCI DSS Level 1 compliance. The company utilizes Amazon Web Services for infrastructure and maintains separate production environments. Security controls include encryption in transit, endpoint detection, and regular third-party audits. Square operates a bug bounty program on Bugcrowd and provides a Trust Center for compliance documentation. No data breaches have been attributed to Square in the provided sources.
02. Events
[other] False Cash Transactions Report
A user reported false cash transactions on September 26, 2025, which Square attributed to potential credential compromise rather than a platform glitch [31].
Sep 26, 2025, 12:00 AM · Source
[outage] Square DNS Outage
Square experienced a significant outage due to a DNS error, affecting internal tools and support. The company apologized for the disruption and communication delays [33].
- · Source
03. Observed posture
Evidence classObserved
Deterministic outside-in checks run directly against the vendor's domain - not inferred from press or marketing pages.
Last observed: Aug 19, 2026, 05:21 PM
TLS certificate
Certificate expires in 73 days
infoPassSecurity headers
4/6 security headers present
mediumFailEmail authentication (SPF / DMARC)
infoPass
04. Company
Square, a division of Block, Inc. (NYSE: SQ), is a financial services and digital payments company founded in 2009 . Headquartered in San Francisco, California, the company provides commerce solutions for businesses of all sizes . Square has expanded globally with offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK . The company employs between 5,001 and 10,000 people according to recent firmographic data . Jack Dorsey serves as CEO and Chair of Block, Inc., while Amrita Ahuja serves as CFO.
05. Product
Square offers an integrated ecosystem of commerce solutions, including point-of-sale hardware and software, payment processing, and business management tools . Key products include Square Register, Square Market, Square Wallet, and Square Stand . The platform supports retail, restaurant, and professional services operations with features for inventory management, payroll, and e-commerce . Square also provides financial services such as small business financing, banking products through Square Financial Services, and buy now, pay later functionality via Afterpay .
06. Recent News
Recent news highlights Square's platform reliability efforts, including a post-mortem on an AWS outage that had minimal impact on Square systems. The company apologized for a significant outage caused by a DNS error, noting it was not cybersecurity-related. Square continues to expand its banking services and partnerships, including collaborations with Google and Sysco. Status monitoring sites report multiple service warnings in mid-2026, indicating ongoing stability challenges.
07. Dependencies
Fourth parties this vendor relies on - subprocessors, infrastructure, and integrations surfaced from public sources.
Amazon Web Services
aws.amazon.com
InfrastructureSource →
08. Competitors
Vendors offering a similar product or service - for side-by-side comparison, not a ranking.
- Vet this vendor →
Shopify
shopify.com
E-commerce and POS competitor [23].
- Vet this vendor →
Toast
toasttab.com
Restaurant POS competitor [22].
- Vet this vendor →
Lightspeed
lightspeedhq.com
Retail and restaurant POS competitor [25].
10. Vendor response
Content in this section is vendor-supplied and does not alter Vendorisk.ai's risk tier or evaluation.
Loading claim status
11. Assessment history
- 8/19/2026, 5:21:52 PM · Moderate · 40
Risk delta is hidden until two stored snapshots can be compared.
12. Targeted questions
No unresolved controls
Targeted questions are generated only from unanswered or conflicting controls. The full SIG-lite questionnaire remains on its own route.
Evidence & provenance
37 sources · Generated Aug 19, 2026, 05:21 PM
Expand →Collapse ↑
Evidence & provenance
37 sources · Generated Aug 19, 2026, 05:21 PM
Every verdict stores the public sources retrieved for this run. Read our methodology.
- Verdict generated
- Aug 19, 2026, 05:21 PM
Input sources · retrieved Aug 19, 2026, 05:21 PM
Company(8)
- Open source →
Square Org Chart, Office Staff Directory | Seamless
Company
- Open source →
Square Overview, Address & Contact
Company
Square Company Overview, Contact Details & Competitors | LeadIQ
Company
13. Sources
- [1] Square was founded in 2009 and is headquartered in San Francisco. Square opens new headquarters in San Francisco, announces plans for expanded offices in New York and Kitchener-Waterloo
- [2] Square offers an integrated ecosystem of commerce solutions including payments, banking, and buy now, pay later. Dwyane Wade, Rosario Dawson, Ayesha Curry, and Earn Your Leisure Partner with Square to Launch Forward
- [3] Lewis Goodwin is President and CEO of Square Financial Services. Square Receives Conditional FDIC Approval for Industrial Loan Charter Application for Deposit Insurance
- [4] Square has offices in the United States, Canada, Japan, Australia, Ireland, Spain, Norway, and the UK. Square Acquires Crew to Strengthen Workforce Management Offerings
- [5] Square employs between 5,001 and 10,000 people. Square Overview, Address & Contact
- [6] Jack Dorsey is CEO and Chair of Block, Inc., and Amrita Ahuja is CFO. Square (Block) Company Intelligence - Revenue, Leadership & Signals | Salesmotion
- [7] Square uses Amazon Web Services for infrastructure. Square 9 Trust Center | Powered by SafeBase
AI-generated assessment based on publicly available sources. Verify critical findings before contractual reliance. Analysis is advisory, not a compliance attestation, and is subject to data availability.