SendGrid

01. Findings

Twilio maintains a public Trust Center detailing compliance with ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, PCI DSS v4.0.0, and SOC 2 standards. The platform infrastructure is hosted on a major cloud provider. In April 2025, a threat actor alleged a massive data breach, but Twilio officially repudiated the claim after reviewing the leaked data. The company also reported a service disruption in February 2026 affecting API and campaign configurations ^[16]. Additionally, security reports indicate phishing attacks leveraging compromised SendGrid accounts to target end users.

02. Events

• [other] Phishing via Compromised Accounts

  Security reports indicate phishing campaigns utilized compromised SendGrid accounts to target additional users.

  Jul 22, 2026, 12:00 AM · Source

• [outage] February 2026 Service Disruption

  Engineering team investigated a disruption impacting Marketing Campaigns, Single Sends, Automations, and API configuration requests, resulting in 500 errors.

  Feb 3, 2026, 12:00 AM · Source

• [breach] Alleged Data Breach Repudiated

  A threat actor claimed to exfiltrate data from nearly 850,000 customers, but Twilio officially denied the claim after reviewing the data.

  Apr 8, 2025, 12:00 AM · Source

03. Company

SendGrid is an American communication platform specializing in transactional and marketing email delivery, headquartered in Denver, Colorado ^[1]. Founded in 2009 by Isaac Saldana, Jose Lopez, and Tim Jenkins, the firm operates as a wholly owned subsidiary of Twilio ^[2]. The organization employs more than 1000 staff members across locations in Denver, Redwood City, and Irvine ^[5][6]. Management emphasizes a developer-first product strategy and maintains an internal culture built around servant leadership principles ^[7]. The company was acquired by Twilio for approximately two billion dollars to expand its communications portfolio.

04. Product

Twilio SendGrid delivers a cloud-based customer communication platform that enables businesses to send transactional and marketing emails via API and SMTP protocols ^[3]. The service provides detailed analytics, sender reputation monitoring, and campaign automation tools to support high-volume delivery at scale ^[12]. The platform integrates natively with various CRM and e-commerce systems to streamline customer engagement workflows and reduce implementation time ^[10]. Market competitors offering similar email delivery and marketing infrastructure include Mailgun, Amazon SES, Mailchimp, and Brevo ^[9][11].

05. Recent News

Recent news highlights an alleged data breach in early 2025 where a hacker claimed to leak data from nearly 850,000 customers, a claim Twilio firmly denied. In February 2026, SendGrid experienced a retroactive incident causing 500 errors and API failures for marketing campaigns ^[17]. Security researchers also noted phishing campaigns utilizing compromised SendGrid accounts to target users in mid-2026. Despite these operational and security noise events, the company continues to operate as a core part of Twilio communications mix.

06. Dependencies

Fourth parties this vendor relies on - subprocessors, infrastructure, and integrations surfaced from public sources.

• Major Cloud Provider

  InfrastructureSource →

07. Competitors

Vendors offering a similar product or service - for side-by-side comparison, not a ranking.

• Mailgun

  Email delivery competitor

  Vet this vendor →

• Amazon SES

  Email delivery competitor

  Vet this vendor →

• Mailchimp

  Email marketing competitor

  Vet this vendor →

• Brevo

  Email marketing competitor

  Vet this vendor →

09. Vendor response

Content in this section is vendor-supplied and does not alter Vendorisk.ai's risk tier or evaluation.

10. Assessment history

1. 8/12/2026, 7:41:10 PM · Moderate · 50

Risk delta is hidden until two stored snapshots can be compared.

11. Targeted questions

12. Sources

1. [1] SendGrid headquarters is located in Denver, Colorado. SendGrid Headquarters | SalesTools AI
2. [2] SendGrid is an American communication platform for transactional and marketing email based in Denver, Colorado, founded in 2009 and operates as a subsidiary of Twilio. SendGrid
3. [3] SendGrid is a cloud-based customer communication platform. SendGrid - Crunchbase Company Profile & Funding
4. [4] As of September 2017, the company had 408 full-time employees and occupies facilities in Denver, Redwood City, and Orange. SendGrid, Inc.
5. [5] The company maintains offices in Denver, Irvine, and Redwood City and emphasizes a developer-first approach. Twilio SendGrid acquisition: leadership, values & growth | Bain Capital Ventures
6. [6] Management emphasizes a culture of servant leadership. How SendGrid Leveraged Its Company Culture To Build A ...
7. [7] Competitors include Intuit Mailchimp, Brevo, and Email API. Top 10 Twilio SendGrid Email API Alternatives & Competitors